Data Protection Agreement

Last Modified: September 1, 2023

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This Data Protection Addendum, dated the date You accept this Addendum, and effective as of the Addendum Effect Date (as defined below), forms part of the Terms of Service("Terms")betweenCoder Value Solutions Pvt. Ltd. ( Rannkly )and ( Customer, ‘You ) each being a“Party”and together the“Parties”.

The Parties hereby agree that the term's and conditions set out below shall be added as an Addendum to the Terms and references in this Addendum to the Terms are to the Terms as amended by, and including, this Addendum.

1.1In this Addendum, the following terms shall have the meanings set out below and cognate terms shall be construed accordingly :

• "Addendum Effective Date"has the meaning given to it in section 2;

• "Affiliate"means an entity that owns or controls, is owned or controlled by, or is under common control or ownership with either Client or Coder Value Solutions Pvt. Ltd. (Rannkly) (as the context allows), where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract, or otherwise.

• "Client Personal Data"means any Personal Data Processed by Coder Value Solutions Pvt. Ltd. (Rannkly) (i) on behalf of Client (including, for the sake of clarity, any Client Affiliate), or (ii) otherwise Processed by Coder Value Solutions Pvt. Ltd. (Rannkly) in each case pursuant to or in connection with instructions given by Client in writing, consistent with the Terms; means any Personal Data Processed by Coder Value Solutions Pvt. Ltd. (Rannkly) (i) on behalf of Client (including, for the sake of clarity, any Client Affiliate), or (ii) otherwise Processed by Coder Value Solutions Pvt. Ltd. (Rannkly) in each case pursuant to or in connection with instructions given by Client in writing, consistent with the Terms.

• "Controller to Processors"Means the Standard Contractual Clauses (processors) for the purposes of Article 26(2) of Directive 95/46/EC set out in Decision 2010/87/EC, as the same are revised or updated from time to time by the European Commission.

• "Data Protection Laws"means (i) Directive 95/46/EC and, from May 25, 2018, Regulation (EU) 2016/679("GDPR")together with applicable legislation implementing or supplementing the same or otherwise relating to the processing of Personal Data of natural persons, and (ii) to the extent not included in sub-clause (i), the Data Protection Act 1998 of the United Kingdom, as amended from time to time, and including any substantially similar legislation that replaces the DPA 1998.

• "Privacy Shield"means the EU-US Privacy Shield Framework. and

• "Services"means the services to be supplied by Coder Value Solutions Pvt. Ltd. (Rannkly) to Client or Client Affiliates pursuant to the Terms

1.2The terms"Controller", "Data Subject", "Personal Data", "Personal Data Breach", "Process", "Processor"and“Supervisory Authority”have the same meanings as described in applicable Data Protection Laws, and cognate terms shall be construed accordingly.

1.3Capitalized terms not otherwise defined in this Addendum shall have the meanings ascribed to them in the Terms.

This Addendum is deemed agreed by the Parties and comes into effect on the“Addendum Effective Date”, being the later of (i) the date that this Addendum is accepted by Client; and (ii) Coder Value Solutions Pvt. Ltd. (Rannkly).

The Parties acknowledge and agree that with regard to the processing of Client Personal Data, and as more fully described inAnnex 1hereto, Client acts as a Controller, and Coder Value Solutions Pvt. Ltd. (Rannkly) acts as a Processor (as defined in section 5.2.4 below).

The Parties expressly agree that Client shall be solely responsible for ensuring timely communications to Client’s Affiliates or the relevant Controller(s) who receive the Services, insofar as such communications may be required or useful in light of applicable Data Protection Laws to enable Client’s Affiliates or the relevant Controller(s) to comply with such Laws.

InAnnex 1to this Addendum, the Parties have mutually set out their understanding of the details of the Processing of the Client Personal Data to be Processed by Coder Value Solutions Pvt. Ltd. (Rannkly) pursuant to this Addendum, as required by Article 28(3) of the GDPR. Either Party may make reasonable amendments toAnnex 1by written notice to the other Party and as reasonably necessary to meet those requirements.Annex 1does not create any obligation or rights for any Party.

5.1Client shall comply with all applicable Data Protection Laws in connection with the performance of this Addendum. As between the Parties, Client shall be solely responsible for compliance with applicable Data Protection Laws regarding the collection of and transfer to Coder Value Solutions Pvt. Ltd. (Rannkly) of Client Personal Data. Client agrees not to provide Coder Value Solutions Pvt. Ltd. (Rannkly) with any data concerning a natural person’s health, religion, or any special categories of data as defined in Article 9 of the GDPR.

5.2Coder Value Solutions Pvt. Ltd. (Rannkly) shall comply with all applicable Data Protection Laws in the Processing of Client Personal Data and Coder Value Solutions Pvt. Ltd. (Rannkly) shall.

5.2.1Process the Client Personal Data relating to the categories of Data Subjects for the purposes of the Terms and for the specific purposes in each case as set out inAnnex 1to this Addendum and otherwise solely on the documented instructions of Client, for the purposes of providing the Services and as otherwise necessary to perform its obligations under the Terms including with regard to transfers of Client Personal Data to a third country outside to an international organization; Coder Value Solutions Pvt. Ltd. (Rannkly) shall immediately inform Client if, in Coder Value Solutions Pvt. Ltd. (Rannkly) opinion, an instruction infringes applicable Data Protection Laws.

5.2.2Ensure that persons authorized to process the Client Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

5.2.3Implement and maintain the technical and organizational measures set out in the Terms and, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, implement any further appropriate technical and organizational measures necessary to ensure a level of security appropriate to the risk of the Processing of Client Personal Data as per following:

(A) Pseudonymization and encryption of Client Personal Data.
(B) Ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and services that process Client Personal Data.
(C) Restoring availability and access to Client Personal Data in a timely manner in the event of a physical or technical incident; and
(D) Regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing of the Client Personal Data.
Any amendment to such agreed measures that is necessitated by Client shall be dealt with via an agreed change control process between Coder Value Solutions Pvt. Ltd. (Rannkly) and Client.

5.2.4Client (on behalf of the relevant Controller(s), as applicable), hereby expressly and specifically authorizes Coder value Solutions Pvt. Ltd. (Rannkly) to engage another Processor to Process the Client Personal Data("Other Processor"), and specifically the Other Processors listed inAnnex 2hereto, subject to Coder Value Solutions Pvt. Ltd. (Rannkly)'s.

(A)Notifying Client of any intended changes to its use of Other Processors listed inAnnex 2by emailing notice of the intended change to Client;
(B)Including data protection obligations in its contract with each Other Processor that are materially the same as those set out in this Addendum; and.
(c) Remaining liable to the Client for any failure by each Other Processor to fulfill its obligations in relation to the Processing of the Client Personal Data

In relation to any notice received under section 5.2.4 aThe Client shall have a period of 30 (thirty) days from the date of the notice to inform Coder Value Solutions Pvt. Ltd. (Rannkly) in writing of any reasonable objection to the use of that Other Processor. The parties will then, for a period of no more than 30 (thirty) days from the date of the Client's objection, work together in good faith to attempt to find a commercially reasonable solution for the Client which avoids the use of the objected-to Other Processor. Where no such solution can be found, either Party may (not with standing anything to the contrary in the Terms)terminate the relevant Services immediately on written notice to the other Party, without damages, penalty, or indemnification what so ever.

5.2.5To the extent legally permissible, promptly notify Client of any communication from a Data Subject regarding the Processing of Client Personal Data, or any other communication (including from a Supervisory Authority) relating to any obligation under the applicable Data Protection Laws in respect of the Client Personal Data and, taking into account the nature of the Processing, assist Client (or the relevant Controller) by appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of Client’s, Client’s Affiliates’ or the relevant Controller(s)’ obligation to respond to requests for exercising the data subject's rights laid down in Chapter III GDPR; Client agrees to pay Coder Value Solutions Pvt. Ltd. (Rannkly) for time and for out of pocket expenses incurred by Coder value Solutions Pvt. Ltd. (Rannkly) in connection with the performance of its obligations under this Section 5.2.5.

5.2.6Upon Coder Value Solutions Pvt. Ltd. (Rannkly) becoming aware of a Personal Data Breach involving Client Personal Data, notify Client without undue delay, of any Personal Data Breach involving Client Personal Data, such notice to include all information reasonably required by Client (or the relevant Controller) to comply with its obligations under the applicable Data Protection Laws.

5.2.7To the extent required by the applicable Data Protection Laws, provide reasonable assistance to Client, Client’s Affiliates or the relevant Controller(s)’with its obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of the Processing and information available to Coder Value Solutions Pvt. Ltd. (Rannkly); Client agrees to pay Coder Value Solutions Pvt. Ltd. (Rannkly) for time and for out of pocket expenses incurred by Coder Value Solutions Pvt. Ltd. (Rannkly) in connection with any assistance provided in connection with Articles 35 and 36 of the GDPR.

5.2.8Cease Processing the Client Personal Data upon the termination or expiry of the Terms, and at option of Client, Client’s Affiliates or the relevant Controller(s) either return or delete (including by ensuring such data is in non-readable format) all copies of the Client Personal Data Processed by Coder Value Solutions Pvt. Ltd. (Rannkly), unless (and solely to the extent and for such period as) Country law requires storage of the Personal Data. Notwithstanding the foregoing or anything to the contrary contained herein,Coder Value Solutions Pvt. Ltd. (Rannkly) may retain Personal Data and shall have no obligation to return Personal Data to the extent required by applicable laws or regulations obligations. Any such Personal Data retained shall remain subject to the obligations of confidentiality set forth in the Terms, and.

5.2.9Make available to Client all information necessary to demonstrate compliance with this Addendum and allow for and contribute to audits, including inspections, by Client, or an auditor mandated by Client. For the purposes of demonstrating compliance with this Addendum under section 5.2.9, the Parties agree that once per year during the term of the Terms, Coder Value Solutions Pvt. Ltd. (Rannkly) will provide to the Client, on reasonable notice, responses to cybersecurity and other assessments. Client agrees to pay Coder Value Solutions Pvt. Ltd. (Rannkly) for time and for out-of-pocket expenses incurred by Coder Value Solutions Pvt. Ltd. (Rannkly) in connection with assistance provided in connection with such audits, responses to cybersecurity, and other assessments.

Coder Value Solutions Pvt. Ltd. (Rannkly) is certified by Information Security Management as per ISO 27001:2013. Coder Value Solutions Pvt. Ltd. (Rannkly) shall notify Client in writing without undue delay if it can no longer comply with its obligations under the Privacy compliance, and, in such a case, Coder Value Solutions Pvt. Ltd. (Rannkly) will have the option of (i) promptly taking reasonable steps to remediate any non-compliance with applicable obligations under this Addendum,or (ii) engaging in a good faith dialogue with Client to determine a new data transfer mechanism to carry out the purposes of the Terms. Coder Value Solutions Pvt. Ltd. (Rannkly) acts as a Processor with respect to Personal Data received pursuant to a data transfer.

In the event the Privacy Compliance is invalidated, Client and each Client Affiliate (on behalf of the relevant Controller(s), as the case may be), if applicable (as "data exporter") and Coder Value Solutions Pvt. Ltd. (Rannkly) (as "data importer"), with effect from the commencement of the relevant transfer, shall enter into the Controller to Processor SCCs (mutatis mutandis, as the case may be) in respect of any transfer (or onward transfer) from Client or Client Affiliate to Coder Value Solutions Pvt. Ltd. (Rannkly), where such transfer would otherwise be prohibited by applicable Data Protection Laws or by the terms of data transfer agreements put in place to address applicable Data Protection Laws. Appendix 1 to the Controller to Processor SCCs shall be deemed to be prepopulated with the relevant sections of Annex 1 to this Addendum and the processing operations are deemed to be those described in the Terms. Appendix 2 to the Controller to Processor SCCs shall be deemed to be prepopulated with the following "Taking into account state of the art, the costs of implementation and the nature, scope, context, and purposes of processing as well as the risk of the varying likelihood for the rights and freedoms of natural persons, Coder Value Solutions Pvt. Ltd. (Rannkly) shall implement appropriate technical and organizational measures as set forth in the Addendum."

The provisions of this Addendum are supplemental to the provisions of the Terms. In the event of any inconsistency between the provisions of this Addendum and the provisions of the Terms, the provisions of this Addendum shall prevail.

To the extent permissible by law, Client shall indemnify and hold harmless Coder value Solutions Pvt Ltd (Rannkly) against all (i) losses, (ii) third-party claims, (iii) administrative fines, and (iv) costs and expenses (including without limitation, reasonable legal, investigatory and consultancy fees and expenses) reasonably incurred in relation to (i), (ii) or iii), suffered by Coder Value Solutions Pvt. Ltd. (Rannkly) and that arise from any breach by Client of this Addendum or of its obligations under applicable Data Protection Laws.

The Parties agree that, if any section or sub-section of this Addendum is held by any court or competent authority to be unlawful or unenforceable, it shall not invalidate or render unenforceable any other section of this Addendum.

The organization ensures that the contract to process PII addresses the organization’s role in providing assistance with the customer's obligations.
The Agreement considers the following and follows
a. Privacy by Design and default
b. Achieving Security of Processing
c. Notification of breaches involving PII to a Supervisory authority
d. Notification of breaches involving PII to Customers and PII Principals,
e. Conducting Privacy Impact Assessment
f. Assurance of Assistance by the PII Processors if prior consultations with relevant PII Protection authorities are needed.
g. Coder Value Solutions Pvt. Ltd. (Rannkly) shall inform the customer if, in its opinion, a processing instruction infringes applicable legislation or regulation.
h. The organization does not use PII processed under a contract for the purposes of Marketing and Advertising
i. Coordinate with Clients to help Audit the systems. The organization provides the customer with the appropriate information so that it can demonstrate compliance with its obligations
j. Coder Value Solutions Pvt. Ltd. (Rannkly) shall use AWS and PIPL as sub processors with Security and Privacy requirements fully filled
k. The organization shall comply with all statutory and regulatory requirements, ISO 27001:2013, and EU GDPR requirements.
l. The Data shall be deleted, or de-identified after the processing is complete (This is after the retention period selected is complete).
m. Coder value Solutions Pvt. Ltd. (Rannkly) shall inform 24 hours in advance to clients in case of any legally binding requests for disclosure of PII
n. For Access, Correction, and/or Erasure of the PII of Data subjects can be done by contacting the Data Protection Officer (DPO) below. Also, raising concerns and/or any complaints related with PII that can be done by contacting the Data Protection Officer below:

Annex 1: Description of Processing of Client Personal Data

This Annex includes certain details of the Processing of Client Personal Data as required by Article 28(3) GDPR and, as applicable, Controller to Processor SCC.

Subject matter and duration of the Processing of the Personal Data
The subject matter and duration of the Processing of the Client's Personal Data are set out in Section 2 of the Terms.

The nature and purpose of the Processing of Personal Data
Due diligence and Background Verification of Organizations and Individuals.

The categories of Data Subject to whom the Client's Personal Data relates
- Employees and Contractors of Clients.

The types of Client Personal Data to be Processed
Name, Address, Date of Birth, Age, Education, Email, Gender, Image, Job, Language, Phone, Related person, Related URL, User ID, and Username.

Special categories of data
None

The obligations and rights of Client
The obligations and rights of Client are set out in the Terms and this Addendum.

Data exporter (as applicable)
The data exporter is: Client of Coder Value Solutions Pvt. Ltd. (Rannkly) that uses the Services.

Data importer (as applicable)
The data importer is: PIPL, a company that provides services to the client, which requires receiving the Client’s query data.

Processing operations (as applicable)
The personal data transferred will be subject to the following basic processing activities: The provision of Coder Value Solutions Pvt. Ltd. (Rannkly) Limited to Client for Due Diligence and Background Verification as per Client requirements.

Annex 2: Authorized Other Processors